Your Satisfaction - Guaranteed

Consider an organisation where the opinion of every single customer - happy or unhappy, found its way straight back to 'the boss'. That is just what Paramount gives you as a Network VEKA member with its Customer Satisfaction Questionnaire.

Literally thousands of questionnaires are collated from customers every year, with probing questions on the quality, service and care that went into every single installation, to keep us informed on how well we are doing. Feel free to be honest; praise or criticise as you see fit. We really do want to know. We have worked hard to earn our excellent reputation; now we are working even harder to keep it.

The questionnaire also activates you unique ten year Network VEKA insurance backed guarantee, ensuring peace of mind for every customer.

We have all heard of double glazing companies going bump and leaving a trail of worthless guarantees. Our unique insurance backed guarantee means this could never happen. That is because we even guarantee our guarantees by underwriting it with a UK based registered insurer. That means you are guaranteed even if we should cease to trade for any reason. And its all completely free to you and brought into effect as soon as we receive your returned questionnaire.

Our Unique Guarantee - (Fencing & Decking products)

Fitrite decking and Fitrite fencing are both backed with a unique, comprehensive 5 year guarantee that will bring you total peace of mind.

You will find every aspect of your new decking and fencing purchase is covered, from the performance of the product itself, to the installation work and even your deposit.

Our product guarantee ensures that, as long as you maintain the decking and fencing in accordance with the simple instructions in your owner's guide, our product will maintain a consistent uniform colour and will not shrink, warp, rot, chip or splinter.

We even guarantee our guarantee! Our 5 year insurance-backed warranty ensures your guarantee stays in force even in the unlikely event that your approved installer ceases to trade.

You can request full details of our guarantee when you meet an approved installer to discuss your requirements.

Treated wood decking and fencing can contain toxic chemicals that may be harmful to your family or your pets. The virgin PVCu used for Fitrite decking and Fitrite fencing does not contain any toxins. Unlike treated wood and some composite plastic decking, it is also 100% recyclable.

Throughout its life Fitrite decking and Fitrite fencing will not require chemical sealants, staining treatments or painting. This means it is much kinder to the environment than the inferior alternatives available.